Refund & Return Policy

We want you to love your purchase. If something isn't right, here's how returns and refunds work at Desizaar.

7-day returns

You may request a return within 7 days of delivery. To be eligible, the item must be:

• Unworn, unwashed, and unused, in its original condition;
• With all original tags and packaging attached; and
• Free of any odor, stains, alterations, or signs of wear.

Items that cannot be returned

Because they are made or modified specifically for you, the following are final sale and cannot be returned, exchanged, or refunded:

• Stitched-to-measure / custom-stitched items — anything tailored to your measurements.
• Alteration services and any garment we have altered or resized for you.
• Items marked "Final Sale" or "Non-returnable" on the product page.
• For hygiene reasons, pierced jewelry and intimate items (where applicable).

Please double-check your measurements and selections before ordering a stitched or altered item, as these cannot be returned once work has begun.

How to start a return

Email us at orders@desizaar.com within 7 days of delivery with your order number and the reason for return. We'll reply with return instructions. Please do not send items back before contacting us.

Return shipping

Unless the item is defective or we sent the wrong item, the cost of return shipping is the customer's responsibility. We recommend a tracked shipping method, as we cannot process a refund for a return we do not receive.

Refunds

Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method (your card, via Stripe), typically within 5–10 business days of approval. Original shipping charges are non-refundable except where we made an error.

Color variation

Actual colors may vary slightly from the images on our website due to screen settings, lighting, and photography. Minor color variation is normal, is not considered a defect, and is not grounds for a "damaged or wrong item" claim. If you're unsure about a shade, contact us before ordering and we'll do our best to describe it.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos. We'll make it right at no cost to you — including a replacement or full refund, and any return shipping.

Exchanges

We handle exchanges by refunding the eligible returned item (once received and inspected) and inviting you to place a new order for the item you'd prefer, subject to availability.

Questions

Email orders@desizaar.com and we'll be glad to help.